Retail survey provides insight for member utilities
Understanding what customers value most is key to delivering strong, reliable service. Through a recent residential satisfaction survey, MRES partnered with GreatBlue Research to gather feedback from communities across the region. The survey explored priorities such as reliability, customer service and communication preferences, offering valuable insight into how expectations are evolving. By listening directly to customers, utilities gain actionable information that can help strengthen relationships and improve service. The results provide both a broad view of trends and specific insights that members can apply within their own communities.
Luverne's child care center earns innovation award
In Luverne, Minnesota, a growing child care shortage became a turning point. What once limited workforce participation and strained families sparked a community-wide response that led to the creation of Kids Rock! Child Care Center. Through collaboration between local leaders, businesses and residents, and significant public and private investment, the city transformed a vacant building into a vital community resource. Today, the center serves up to 186 children, supports working families and strengthens the local workforce. Recognized with a 2026 Innovation Award, Luverne's approach demonstrates how communities can turn challenges into opportunities through creativity, partnership and long-term commitment.
Big things happening in Vermillion
Vermillion, South Dakota, has gained statewide recognition for something built over time, strong partnerships, steady growth and a shared commitment to community. Recently named the state's Community of the Year, the honor reflects years of collaboration between local leaders, businesses, educators and residents working toward a common goal. From expanded child care and workforce initiatives to business growth and housing development, Vermillion's progress is rooted in alignment and action. The recognition highlights not just what has been accomplished, but the momentum continuing to shape the city's future and create long-term opportunities for those who call it home.
Detroit Lakes brings coloring contest to Polar Fest
What started as a simple idea quickly turned into a community-wide success. Looking for a new way to participate in Polar Fest, Detroit Lakes Public Utilities launched a coloring contest that invited creativity from residents of all ages. The response exceeded expectations, with lots of entries submitted by both students and seniors. The contest ended up being more than an activity; it created connection, visibility and a sense of shared community pride. It reminds us that even simple initiatives can make a meaningful impact when utilities engage with the communities they serve.
Demand-side management shaves nearly 4 MW of peak load in 2025
Energy efficiency efforts across member communities continue to deliver measurable results. In 2025 alone, the Bright Energy Solutions program reduced nearly 4 megawatts of peak demand, contributing to long-term savings and system reliability. Over time, these reductions add up, helping manage costs and limit the need for additional generation resources. Behind these numbers are thousands of individual projects and decisions, from commercial upgrades to residential improvements, that collectively shape a more efficient energy system. The program's continued success highlights the value of investing in demand-side solutions.