How MRES delivers value through tailored support

For MRES members using Tyler Technologies software across their operations, support doesn’t feel like a help desk, it feels like having a trusted partner on call. At the center of that experience is Karen Parkinson, MRES utility billing and software support specialist, whose approach is simple: teach, guide and empower.

Parkinson currently supports 27 MRES member utilities, helping them get the most out of the CIS (customer information system) and utility billing software. Rather than just fixing issues, she focuses on helping staff understand the “why” behind the solution so they can move forward with confidence. That approach has made a measurable impact — hundreds of member issues and requests handled already so far this year with quick response and solution turnaround.

Her work goes beyond troubleshooting. Karen provides hands-on training, monthly tips, workflow optimization and guidance on everything from billing cycles to reporting and system configuration. She also partners with members to understand their unique operations, ensuring the software truly supports their day-to-day needs.

In an environment where traditional software support can mean long wait times and repeated explanations, Parkinson provides responsiveness and real-world utility knowledge. Her background working directly with city utilities allows her to bridge the gap between software and operations; something members don’t often find elsewhere.

Through her expertise and commitment to member success, Karen Parkinson exemplifies the value of MRES, delivering not just support, but confidence and capability to every member she serves.

Is there a program or service through MRES that you’d like to learn more about? Reach out at info@mrenergy.com.

“Karen has helped us streamline processes and solve issues we didn’t even realize had better solutions. Her guidance has saved us time and reduced frustration across the board.”

- Sarah Lenz, city clerk-treasurer, City of Adrian, MN

“She knows us by first name, understands what we do and has taken the time to learn how our city operates. That alone reduces stress in the office when we need something resolved quickly.”

- Christine Enderson, city clerk, City of Madison, MN

“Karen already knows our history and how we operate, which makes the process much more efficient and leads to quicker solutions.”

- Janet Brown, city clerk, Orange City Municipal Utilities, IA

“Karen is really good at explaining processes and creating instructions so our team stays consistent. That has been extremely helpful as things change in the software.”

- Joy Kiefert, lead accounting clerk, Valley City Public Works, ND

“With her insight into the software, she can quickly identify solutions and connect us with the right resources. As someone newer to the role, that support has been invaluable.”

- Jennifer South, public works finance specialist, Valley City Public Works, ND

“Karen has offered many valuable tips, tricks and solutions for WMU. … We take pride in having her on our team and know she is just a click or phone call away. Thank you MRES for offering this
valuable service to our utility.”

- Janell Johnson, director of administration, Willmar Municipal Utilities, MN