Time: 8:00 AM - 4:00 PM

Location: Hilton Garden Inn Downtown, Sioux Falls, S.D.

Join us on Wednesday, August 14 in Sioux Falls to create an extraordinary workplace and a culture of customer service with The FISH! Philosophy: Catch the Energy/Release the Potential.

Are your customers served with passion?
Passion, commitment, zeal ... whatever you want to call it, organizations that have it provide their customers more than just a service, they provide them an experience. The FISH! Philosophy allows you to create such an experience – a cultural framework fueled by positive energy, fun, and creativity that will inspire people to be more engaged and productive at work. The results are lower turnover, increased profits, higher customer service, and happier customers, which increase your bottom line.

Great customer service is more than a “technique.” It comes from the heart. When you are in a FISH! mindset, you see opportunities to make the customer’s day that you never saw before. You find solutions to situations that scripts or rules can’t anticipate. Customers love being served by “real” people who care.

The FISH! Philosophy can help you create the change you are looking for. Take a virtual visit to Seattle’s Pike Place fish market and explore four practices that anyone can use to be successful.

The FISH workshop will benefit every employee at your utility – from management to front-line employees to those in the field.

The workshop will be held Wednesday, August 14, from 8 a.m. to 4 p.m.

Register below under the Events tab, or email Lisa at The workshop is $149 per person.

Please make your room reservations by calling the Hilton Garden Inn Sioux Falls Downtown at 605.444.4704, or use this link:

Special Rate:
King @ $140 + tax or Double Queen @ $134 + tax

Please reference the Group Code MRES when making your reservations. The cut-off date is July 15, 2019.

Hilton Garden Inn Sioux Falls Downtown
201 E 8th Street | Sioux Falls | SD | 57103
Phone Number: 605.444.4704

Call Jody Peck, MRES member services representative, at 800.678.4042, or email her at

MRES FISH! Workshop Brochure